Woman with compassionate expression comforts another woman in a group of several professionals.

How to Control the Heat: Quick Ways to Effectively Manage Difficult Topics & Situations

When you have a conflict, that means that there are truths that have to be addressed on each side of the conflict. And when you have a conflict, then it’s an educational process to try to resolve the conflict. And to resolve that, you have to get people on both sides of the conflict involved so that they can dialogue.

– Dolores Huerta



ACTIVITY

After reviewing the tips in the PDF for the first time, think about a recent conflict/difficulty you were faced with.

  • Did you use any of the tips in the guide? If so, which? Was it/were they successful? Why?
  • Which of the tips do you think would have been most effective in that moment, and why?
  • Which of the tips do you think would have been least effective in that moment, and why?

BONUS

Share this resource with your leadership team, so they can also feel more prepared when faced with trying circumstances.


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