How to Control the Heat: Quick Ways to Effectively Manage Difficult Topics & Situations

As a school leader, mitigating and managing conflict as well as difficult topics and situations may come with the territory, but knowing what to do in the moment is often no easy task. This is often the case when ensuring equity of diverse voices when developing a shared identity, vision, and purpose. Sometimes, you need to lean into the conflict more in order to bring about resolution. Other times, prompt de-escalation is needed to allow for reflection and discussion at a later time. Review these tips periodically, so you are better equipped to employ them when needed.